RstigikerCart 0
Home / FAQ
Nine answers

Frequently asked questions

Shipping, payment, returns and how the catalogue is kept accurate — in plain language. If your question is not here, write to the desk.

Where do you ship?

We deliver within AU. If you need an order sent elsewhere, email HXYcuihuan@163.com before ordering and we will tell you what is possible.

What does shipping cost?

A flat A$7.95 per order, free once the cart passes A$79. The cart applies it automatically — there is no code to enter.

How long until my order arrives?

[To confirm with your fulfilment partner: e.g. 3–7 business days within Australia.] Orders are packed the next business day after payment is captured, and a tracking number is emailed to you as soon as the parcel is handed over.

Which payment methods do you accept?

The cards and wallets listed in the footer — Visa, Mastercard, American Express, Apple Pay, Google Pay. Payments are handled by Stripe; we never see or store your card details.

Is checkout secure?

Yes. The site runs over HTTPS with HSTS enforced, and the payment step is handled by Stripe, a PCI DSS Service Provider Level 1 certified processor. Your card number is entered on their side and never touches our servers.

Can I return something?

[To confirm: our current policy is 30 days from delivery for unused items in their original packaging.] Email us with your order number first and we will send a return authorisation and the address to post it to. Refunds go to the original payment method once the return is received.

Are the product photos and specifications accurate?

Titles, photography, specifications and prices are maintained from a single product feed we control, so each line stays accurate in one place. Ordering, payment and delivery all happen here on rstigiker.com.

Do you sell wholesale?

Yes. Retailers, offices and bulk buyers can email HXYcuihuan@163.com with the lines, quantities and delivery suburb, and we will quote a volume price and a lead time.

Is there a physical shop?

No — Rstigiker is mail order only. Keeping the overhead out of a shopfront is part of how the prices stay where they are.

Items marked [To confirm] are placeholders for our own operational commitments — they live in src/pages/faq.astro and must match the rates and windows published on the Shipping & Returns page.